Chaitanya Singh Gehlawat

Resolved over 100 customer complaints with a 95% compliance-aligned closure rate, ensuring strict adherence to regulatory standards and enhancing customer satisfaction.

Served as the primary legal escalation point, identifying emerging fraud trends and policy violations to proactively mitigate risks across operations.

Maintained meticulous audit trails and case logs, ensuring full compliance with RBI, cybercrime, and labour law protocols for robust record-keeping.

Collaborated cross-functionally with legal, operations, and risk teams to implement corrective actions, enhancing compliance across diverse product lines.

Recognized as Best Performer of the Month twice (September & December 2024) for consistently exceeding resolution benchmarks and maintaining audit-quality documentation.

Led a key process improvement initiative, maximizing the time window for merchants to claim funds from the acquiring bank, enhancing operational efficiency.

Mapped complex fintech operations against RBI norms, AML standards, and internal SOPs, ensuring regulatory alignment and identifying compliance gaps.

Reviewed numerous customer dispute cases and supported comprehensive compliance reviews, contributing to gap assessments and risk mitigation.

Updated critical legal documentation and tracker systems, significantly enhancing internal audit readiness and data integrity.

Supported litigation and regulatory teams across fintech and traditional legal environments, contributing to timely case resolutions and reducing compliance gaps.

Managed a portfolio of client matters, including partnership disputes, recovery suits, and commercial contracts, ensuring effective legal representation.

Drafted comprehensive pleadings, replies, and legal notices for complex litigation cases across various Delhi courts.

Assisted senior counsel in preparing for hearings and settlement negotiations, which contributed to improved resolution timelines.

Conducted in-depth legal research on statutory interpretations, procedural law, and High Court precedents for over 30 live cases, strengthening case strategies.

Drafted various legal documents including briefs and TM reports (e.g., DAMP-17), and provided critical assistance in arbitration and Section 138 NI Act matters.

Conducted in-depth legal research on complex topics such as seat vs. venue in arbitration and negotiable instrument cases, enhancing case preparation.

Gained practical insights by shadowing senior advocates and observing over 50 court sessions and mediation hearings, building foundational legal experience.